Terms & Conditions
Privacy Policy

Any Information furnished by the guest(s) to the tour escort / leader/ Manager / Assistant and/or Kshama International Travels, is subject to disclosure thereof as required by law or by an order of court or the rules, regulations and enquiry by any government / statutory authority. Company shall not disclose any data (Customer Name, Address, Contract Details) of its own under any circumstances to any third party including any kind of clarification on itinerary, tour costs, cancellation charges etc.

“You”/”Client” means the Person/Persons in whose name or on whose behalf the booking is made. “We”/”Us”/”Company” means Kshama International Travels. “Independent Contractors” means Hotelier/Hotel owner, Owner of any airlines or shipping company or Railway, Ferryboat owner/Operator, Coach owner/Operator, or any other person or organization who has been selected by the company to render services to the client.
Scope of Activity

We are travel and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for their travel from the Independent Contractors. We do not control or operate any airlines, neither do so own or control any shipping company, coach or coach company, hotel, transport or any other facility or services. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner/coach operator who are the company’s independent contractors arising outside our normal selection process.

For passengers travelling together, one of the co-passenger signing the booking form for and on behalf of the persons named in the Booking form, it shall be deemed and construed that the clients have duly authorized the said passenger to sign the form on their behalf. The signing of the Booking Form by the Client or an acceptance by email/fax/SMS/letter shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s. Any assurance given by any person shall have no consequence. The Company reserves the right to decline to register any person/s as Client/s for any services or to cancel their registration without assigning any reason.

All payments must be made by Cheque / Demand Draft favouring ‘Kshama International Travels’ only. All payments towards the tour cost must be made by the client to the company in accordance with the procedure and time frame mentioned herein below. All payments made within 10 days prior to the departure date will have to be paid in cash/demand draft. The PAN Card copy will be required at the time of paying advance irrespective of amount of tour or mode of payment. Payments made towards the foreign exchange component of your services will be calculated as per the ROE (rate of exchange) of that given day.
Air Ticket: 100%
Visa: 100%
Insurance: 100%
At the time of booking: 50%
On receiving confirmation: 50%
Cruise: 100%
At the time of booking: 25%
A month prior to the tour: Balance Amount
Full payment must be made in accordance with the procedure stated above. In case of non-compliance thereto by the client, the company reserves the right to cancel the booking of the client with subsequent loss of deposit and apply and recover the cancellation charges.

The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for Loss of Baggage by the Airline. Failure to provide meal of the clients choice by the Airline, Overbooking of seats by the Airline, Failure on the part of Airline to accommodate client despite having confirmed tickets, Meals offered by the airline/Quality of meal, Flight delay, if the client misses the flight, Changes of flight schedule/routing/airline mentioned at the time of booking. In this condition the expression ‘howsoever cause’ includes wilful negligence on the part of any person.

If in the event that the client is booked on a particular Airline on a particular date and due to certain reasons beyond the control of the Company, the client is not allowed to board the flight, the client shall not hold the Company responsible for the same and no claim whatsoever can be made by the client against the Company. Airport taxes/Airport departure fee as applicable to be paid over and above the package cost should there be a rise post the booking. All the booking / cancellation /change of the airline ticket and the travel on such airline ticket will be subject to the terms and conditions of respective Airlines and the same may be provided to the client by the company upon request, if available.


You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed put in a twin room for the night. Also due to favourable conditions in Europe and hill stations in India, most of the hotels do not have air conditioners/fans. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises/coach/airport/cruise during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk.

The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms/Coach/place of visit etc. during your stay/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room / bathroom / hotel / cruise cabin premises etc. by the Hotel or its staff.

Rude or Unprofessional behaviour of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc. are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges have to be paid for by the client directly to the Hotel/Cruise company and such charges are not included in the package cost. The client will have to abide by the check in/checkout time of the hotel. Any changes made directly by the hotel/cruise come under their direct purview and we will not be liable for any compensation due to this change.


In the event that the client wakes up late and misses the breakfast offered to him or the client is out on his own and reaches late or in case of delay of flights or for any other reason whatsoever the client misses any meal including breakfast included in the package, then no claim can be made for the meal/breakfast, which he has missed and not utilized.
Programme Changes

For the comfort and convenience of our passengers, we will sometimes reverse the direction, or slightly amend the itinerary including the flight routing. We will advice you of these amendments, prior to the start of the tour or on tour. We may modify the itinerary based on various factors like maintenance of historical monuments, museums, major events like sports conventions, religious festivals, etc. The coach may take a detour to reach sightseeing places due to traffic conditions, road blocks and that may vary the course of itinerary. Individuals are responsible for the adherence of time at all stages of the travel programme. In the event that a client misses on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund of the same.

The company shall not accept any liability or responsibility for any damages, loss, baggage loss, injury, accident, death, breakdown, or irregularity, which may occur in carrying out the package arrangement, weather conditions, strikes, war, quarantine and any other cause whatsoever and all such loss or expense must be borne by the passengers.

Loss / Damage

Company is not responsible for any loss or damage to personal belongings during the stay in the hotel/cruise or while travelling in the coach. Due to theft or loss of baggage, the passenger can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences.
Coach / Sitting

The coach or vehicles are booked as per your choice. For air-condition vehicles/coaches, sometimes due to extreme weather conditions the same may not seem to be very effective. The company will not be responsible for any defect in the Coach or in the Air conditioner/Air-cooler or for the behaviour of the Driver or the attendant. If you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. Any damages caused to the vehicle/coach during your travel, shall be payable by you and the company will not be liable for the same.

The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that, the driver can complete the travel, otherwise certain sightseeing schedules may be missed due to your actions/delays and the same will be non-refundable.

Accommodation for Child below 12 Years of Age

It is expressed and given to understand that a child below 12 years of age who is booked on the package without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the client makes any changes in their rooming while on the tour, the company shall not make any refunds or pay any compensation to them. In case the Client decides to make any change in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge.
Cancellation Due to VISA Rejection

For all international travel, all the clients travelling must be in a possession of a valid visa. It is entirely at the discretion of the concerned Consulate / Authorities to grant/reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has an influence on the consulate /embassy’s decision. The role of the company is only to provided necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for non-issuance of visa due to receipt of incomplete/delayed documents from the clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview.

This is at the sole discretion of the Consulate/Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed/rejected and the client will not hold Kshama International Travels liable for the same. Client should adhere to all the norms and conditions laid by the Consulate/Embassy. Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable or pay again the entire processing fee along with the consulate charges and he/she will not claim from Kshama International Travels. Prior to the departure please check for all the conditions mentioned on the visa and if it meets your travel needs. Any changes or alterations to be made are to be brought to our notice well in advance to your travel dates.


All services such as airline seats/hotel accommodation/ground transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers/vendors, if these services are released within the mentioned time frame. If the passengers want to cancel the tour due to any reason, they have to make an application in writing to that effect, along with the original receipt issued by Kshama International Travels (KIT). Such cancellation will attract the cancellation charges given below:
International Tours Cancellation charge price
Before 45 days 30% or Advance Paid
Between 31-44 days 40%
Less than 30 days before tour departure or on tour 100%
Note: International tour cancellation charges will apply on the total tour price (INR + FOREX) without any discounts.
Domestic Tours Cancellation charge price
Before 45 days 10% or Advance Paid
Between 31-44 days 20%
Less than 30 days before tour departure or on tour 100%
Note: Domestic tour Cancellation charges will apply on the total tour price without discount. Air and railway cancellation will be on actual with service charges
Kshama International Travels reserves the right to cancel any tour prior to the departure without assigning any reason. The tour price paid by the prospective passengers shall be returned by us by crossed cheque against receipt only, and no compensation will be applicable in any case. Guest will have to pay the Airline ticket cancellation charges.
> Cancellation charges for air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if taken by the guest are NON-REFUNDABLE. Any refund payable will be given to passengers after receipt of refund from respective airlines/railways after deducting the processing charges.
> Note: In case of State Government, private resort, independent contractor services where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized. Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to during and after the tour.

Refunds (if any) for amendments and/or cancellations will be paid directly to the client by crossed cheque only in favour of the person who has signed the booking form It would take at least 30 working days to process refunds. There is no refunds payable for any unutilized or partially utilized serves.

All disputes/complaints with respect to these terms and the services shall be subject to the jurisdiction of Courts at Mumbai only.

Upon signing the booking form, these terms and conditions shall be binding on both the company the client and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode, whether oral or otherwise, with respect to any term or conditions of the services shall stand cancelled/ revoked/terminated.

On behalf of the person named in the booking form, I have read and understood the terms and conditions as mentioned hereinabove.


It is the responsibility of a client to check / verify all the details mentioned in the vouchers / tickets / VISA / passport etc. Any spelling mistake or error is to be reported within 24 hours of the issue of the same otherwise client will be fully responsible for the same.

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